MONEYLION
Credit monitoring, education and insights
Product Goal: Create an experience that provides credit score, alerts, and guidance to help users improve their credit.
My Role
Senior Staff Product Designer
Prototyper
Research
User testing
Team:
Product owners
Stakeholders
Engineers
Data
Process:
Defined strategy for a scalable credit monitoring platform
Transformed complex scoring factors into transparent, actionable experiences
Used AI tools to accelerate research, ideation, and feedback
Validated solutions through user testing, experiments, and behavioral data
Prototyped and aligned stakeholders across Product, Engineering, and Data
Delivered and iterated on a system used by 3M+ users
*Full case study is available upon request; this is a preview of some of the final designs
Starting Point: A Limited, Conversion-Driven Experience
The product offered minimal insight into users’ credit and lacked actionable guidance. Instead, it was primarily designed to drive sign-ups for Credit Builder Plus—without delivering meaningful value on its own.
Used AI tools to get started
Leveraged Claude AI, ChatGPT, and Figma Make to rapidly explore early concepts and interaction patterns.
Used structured prompts to generate design directions, evaluate usability considerations, and gather feedback on early design explorations.
Translated concepts into prototypes and partnered with product and engineering to iterate toward the final experience.
Turning Credit into Actionable Guidance
Redefined credit as a system of insights, predictions, and AI guidance—empowering users to take control of their financial future.
AI-Powered Credit Insights
Provides contextual explanations and personalized guidance that help users understand their credit factors—and how to improve their score.
Clear Visibility Into Credit Behavior
Designed scan-friendly visuals that translate complex credit history into simple insights—helping users understand payment patterns, account activity, and their impact on credit health.
Designed a simulation tool that allows users to test financial decisions—credit applications, balance changes, and payment behavior—and instantly visualize how those actions may affect their credit score.
Credit Score Simulator
Results
Better Credit Outcomes (3M+ Users)
Designed a data-driven credit experience that helped users improve their scores and take action on their financial health.
Revenue Growth from Personalization
Used credit monitoring data to serve targeted credit card and loan offers—driving engagement and exceeding revenue goals.